Privacy Policy

Last Updated: August 13, 2026

RX Plumbing & Drain (“RX Plumbing,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://www.rx-plumbing.com, contact us, call one of our telephone numbers, submit a form, communicate with us by text message or email, or otherwise use our services.

This Privacy Policy applies to information collected through our website, advertising campaigns, call-tracking systems, and related communications. It does not apply to websites or services operated by third parties that we do not control.

1. Information We Collect

The information we collect depends on how you interact with us.

Information You Provide

You may provide information directly to us when you:

  • Request plumbing services or an estimate

  • Schedule an appointment

  • Complete a website form

  • Call or text us

  • Send us an email

  • Request information

  • Leave a review or provide feedback

  • Participate in a promotion

  • Apply for employment

This information may include:

  • Name

  • Email address

  • Telephone number

  • Mailing, billing, or service address

  • Details about your property or requested plumbing services

  • Appointment information

  • Communications and correspondence

  • Payment or transaction information

  • Any other information you choose to provide

Please do not provide Social Security numbers, financial account credentials, health information, or other highly sensitive information through a general website contact form.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect information such as:

  • IP address

  • Browser and device type

  • Operating system

  • Approximate geographic location

  • Pages viewed

  • Links clicked

  • Date and time of visits

  • Referring website

  • Landing page

  • Time spent on the website

  • Advertising source, medium, campaign, and search information

  • Cookie, device, and analytics identifiers

  • Interactions with forms and telephone numbers displayed on the website

Although some of this information may not identify you by name, it may be considered personal information under certain privacy laws when connected with other identifiers or activity.

2. Cookies and Similar Technologies

We and our service providers use cookies, tags, scripts, pixels, local storage, and similar technologies to operate the website, remember preferences, understand how visitors use the website, prevent fraud, attribute inquiries to marketing sources, and measure advertising performance.

Cookies are small files stored on your device. Depending on your browser and our website configuration, these technologies may collect information about your device, website activity, advertising interactions, and visits to our website.

We may use the following categories of technologies:

  • Essential technologies: Help the website function properly and support security.

  • Analytics technologies: Help us understand website traffic, visitor behavior, and website performance.

  • Advertising technologies: Help us measure advertising campaigns and understand which advertisements generate visits, calls, or inquiries.

  • Call-tracking technologies: Help us connect telephone inquiries with the website session or marketing source that preceded the call.

You can control or delete cookies through your browser settings. Blocking cookies may affect certain website features and may limit our ability to accurately measure website usage and advertising performance.

Where applicable law requires consent before certain cookies or tracking technologies are used, we will request that consent through an available consent mechanism.

3. Google Analytics and Google Ads

We use Google Analytics 4 to understand how visitors find and interact with our website. Google Analytics may collect information such as website activity, browser and device details, approximate location, referring sources, advertising campaign information, and cookie or device identifiers.

We may also use Google Ads and related Google advertising services to advertise our services, measure campaign performance, attribute calls and inquiries to advertising sources, and, where enabled, create or measure audiences.

Information collected through these services may be processed by Google according to Google’s policies and our Google account settings. You can learn more about how Google processes information from websites that use its services at:

https://policies.google.com/technologies/partner-sites

You can also learn about Google’s privacy practices at:

https://policies.google.com/privacy

Google provides a browser add-on that allows users to opt out of Google Analytics measurement:

https://tools.google.com/dlpage/gaoptout

We do not intentionally send names, email addresses, complete telephone numbers, or other directly identifying information to Google Analytics.

4. CallRail and Call Tracking

We use CallRail to track and analyze telephone calls and, where applicable, text messages, forms, and other customer inquiries.

CallRail may dynamically replace the telephone number displayed on our website with a tracking number. This allows us to understand which website visit, advertisement, search, campaign, or referral source preceded a telephone call.

When you call a CallRail tracking number, we and CallRail may collect or process information such as:

  • Caller telephone number

  • Date and time of the call

  • Call duration

  • Whether the call was answered

  • Whether the caller is a first-time or repeat caller

  • Tracking number used

  • Advertising source, medium, and campaign

  • Referring website

  • Landing page

  • Device or browser information

  • Website session and analytics identifiers

  • Call tags, classifications, or qualification status

CallRail may associate call information with website visitation and advertising-attribution information. Certain call-related events and attribution information may be transmitted to Google Analytics or other advertising and analytics services to help us measure marketing performance.

CallRail processes information according to its own privacy practices, available at:

https://www.callrail.com/privacy

5. Call Recording and Transcription

Calls to RX Plumbing & Drain may be monitored, recorded, or transcribed for purposes such as:

  • Quality assurance

  • Employee training

  • Customer service

  • Recordkeeping

  • Dispute resolution

  • Lead qualification

  • Marketing analysis

  • Improving our services

If you do not want your call recorded, you may disconnect and contact us through another available method, such as email.

Call recordings and transcripts may contain personal information that you voluntarily provide during the conversation. Please do not provide highly sensitive information unless it is necessary for us to deliver the requested service.

We may use service providers, including CallRail, to store, process, analyze, or transcribe call recordings.

6. Text Messages and SMS Communications

If you provide your telephone number and consent to receive text messages, we may send messages concerning:

  • Appointment scheduling and reminders

  • Service updates

  • Estimates or requested information

  • Customer support

  • Account or transaction-related information

  • Promotions, where you have separately agreed to receive them

Message frequency may vary. Message and data rates may apply.

You can opt out of text messages at any time by replying STOP. You may reply HELP for assistance or contact us using the information at the end of this policy.

Consent to receive promotional text messages is not a condition of purchasing goods or services. Opting out of promotional messages will not prevent us from sending non-promotional communications when legally permitted, such as responses to your requests or service-related notices.

We do not sell or share mobile opt-in information or text-message consent with unaffiliated third parties for their own marketing or promotional purposes. We may share this information with service providers that help us deliver and manage communications, subject to appropriate restrictions.

7. How We Use Information

We may use the information we collect to:

  • Respond to inquiries

  • Provide estimates and plumbing services

  • Schedule and manage appointments

  • Communicate about requested services

  • Process payments and maintain transaction records

  • Provide customer support

  • Send service-related email or text messages

  • Send promotional communications when permitted

  • Operate and improve our website

  • Understand how visitors use our website

  • Measure advertising and marketing performance

  • Attribute calls, forms, and other inquiries to marketing sources

  • Review and improve customer-service calls

  • Train employees

  • Detect spam, fraud, abuse, and security incidents

  • Maintain business and accounting records

  • Enforce our agreements

  • Protect our rights, property, customers, employees, and others

  • Comply with legal, regulatory, insurance, and tax obligations

  • Carry out other purposes disclosed when information is collected

8. How We Disclose Information

We may disclose information to the following categories of recipients:

Service Providers

We may share information with providers that help us:

  • Host and maintain our website

  • Process forms and customer inquiries

  • Provide call tracking, recording, transcription, or communications

  • Analyze website activity

  • Measure advertising performance

  • Manage advertising campaigns

  • Process payments

  • Schedule appointments

  • Provide customer-management systems

  • Store data

  • Provide security, legal, accounting, or other professional services

These providers may include Google, CallRail, website-hosting providers, payment processors, communications providers, and other vendors acting on our behalf.

Legal and Safety Reasons

We may disclose information when we reasonably believe it is necessary to:

  • Comply with a law, regulation, subpoena, court order, or legal process

  • Cooperate with law enforcement or government authorities

  • Detect or prevent fraud, security incidents, or unlawful conduct

  • Enforce our policies or agreements

  • Protect the rights, safety, or property of RX Plumbing, our customers, employees, or others

Business Transactions

If RX Plumbing is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be disclosed as part of that transaction, subject to applicable legal requirements.

With Your Direction or Consent

We may disclose information for another purpose when you direct us to do so or provide consent.

9. Sale of Personal Information

We do not sell personal information for money.

Some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly enough to include certain disclosures involving advertising cookies and online identifiers. We may use analytics and advertising providers as described in this Privacy Policy to measure advertising performance and understand how visitors reach our website.

Where applicable law provides a right to opt out of certain advertising-related disclosures, we will honor qualifying requests as required.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, and satisfying legal, tax, accounting, insurance, and regulatory obligations.

Retention periods may vary depending on the type of information, the purpose for which it was collected, our service-provider settings, and applicable legal requirements.

Call recordings, transcripts, analytics information, form submissions, and communications may have different retention periods. We may delete, anonymize, or aggregate information when it is no longer reasonably needed.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, communication system, storage system, or internet transmission is completely secure. We cannot guarantee the absolute security of information transmitted to or stored by us.

12. Your Choices and Requests

Depending on applicable law, you may be able to request that we:

  • Provide information about the personal information we maintain about you

  • Correct inaccurate personal information

  • Delete certain personal information

  • Stop sending promotional emails or text messages

  • Review a privacy-related concern

To make a privacy request, contact us using the information below. We may need to verify your identity before completing a request. Certain information may be retained when required or permitted by law, including transaction records, tax records, service records, fraud-prevention information, and information necessary to establish or defend legal claims.

To stop receiving promotional emails, use the unsubscribe link in the message. To stop receiving text messages, reply STOP.

13. Children’s Privacy

Our website and plumbing services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If we learn that we collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

14. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties. We do not control and are not responsible for their content, security, or privacy practices.

We encourage you to review the privacy policies of third-party websites before providing personal information.

15. Visitors Outside Georgia

RX Plumbing primarily provides plumbing services to customers located in Georgia. However, our website may be accessible from other states or countries.

If you access the website from outside Georgia, your information may be transferred to and processed in the United States. Privacy laws in the United States may differ from those in your location.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, vendors, business practices, or legal obligations.

When we update the policy, we will revise the “Last Updated” date at the top of this page. Material changes may also be communicated through the website or another appropriate method.

17. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or our handling of personal information, contact us at:

RX Plumbing & Drain
Email: HELLO@rx-plumbing.com
Phone: 470-281-3234
Website: https://www.rx-plumbing.com